Rinse Laundry Service Reviews & Complaints 2025 | Is It Worth It?

Rinse Laundry Service boasts an impressive TrustScore of 4.6 out of 5⭐⭐⭐⭐⭐stars, backed by over 5,000 verified customer reviews. This high rating reflects a strong level of customer satisfaction and trust, underscoring Rinse’s effectiveness and reliability as a laundry solution.

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What Is Rinse Laundry Service?

Rinse Laundry Service is an on-demand, app-based laundry and dry cleaning service designed for busy individuals who want to save time.

Offering door-to-door pickup and delivery, Rinse operates in major U.S. cities like NYC, LA, SF, and DC.

Customers can schedule pickups through the app or SMS, specifying preferences for wash & fold, dry cleaning, hang dry, or garment repairs.

Rinse also offers eco-friendly cleaning options for those concerned with sustainability. With evening pickup hours (8–10 PM), the service fits seamlessly into hectic schedules.

Once your laundry is collected, it’s professionally cleaned and returned within 3–4 days, with real-time tracking updates.

Whether you’re a busy professional, parent, or anyone who wants to streamline their laundry routine, Rinse delivers a convenient, high-quality solution for all your garment care needs.

How Does It Work?

1. Wash & Fold

• Pickup: Schedule a convenient pickup time, and a Rinse valet will collect your laundry.

• Sorting: Your clothes are separated into lights, darks, and delicates to ensure proper cleaning.

• Cleaning: Clothes are washed with your preferred detergent and fabric softener (hypoallergenic options available).

• Folding: Once cleaned, your clothes are neatly folded, and socks are paired. Everything is ready to wear or put away when delivered.

2. Dry Cleaning

• Pickup: Your dry cleaning items are picked up and carefully documented, including photos and an inventory list.

• Inspection: Items are checked for stains, and each garment is cleaned according to its care label (expert stain removal included).

• Cleaning: Clothes are cleaned using professional dry cleaning methods, ensuring the best care for delicate fabrics.

• Pressing & Delivery: After cleaning, garments are pressed and returned on hangers, in protective bags, ready for you to wear.

3. Hang Dry

• Pickup: Schedule a pickup for items that need to be hung to dry, like delicates or activewear.

• Washing: These items are carefully washed in cold water, maintaining their fabric integrity.

• Hang Drying: After washing, items are hung to dry (not placed in the dryer) to preserve their shape and quality.

• Delivery: Your items are returned freshly cleaned and hung, ready for you to wear or store.

Rinse Laundry Service Features

• Convenient Pickup & Delivery: Schedule pickups and deliveries right to your door, 7 days a week.

• Customizable Preferences: Choose detergents, fabric softeners, and wash settings to suit your needs.

• Eco-Friendly Cleaning: Cold-water washing and eco-conscious methods to reduce environmental impact.

• Flexible Plans: Pay-As-You-Go or Rinse Repeat subscription for savings and added perks.

• Express Service: Next-Day Rush option for fast, 24-hour turnaround.

• Excellent Customer Service: Real-time updates, easy tracking, and helpful support for a seamless experience.

Benefits

• Saves Time: Free up 3+ hours a week by outsourcing your laundry to Rinse.

• Convenient & Flexible: Pickup and delivery at your door, with flexible scheduling and multiple service options.

• High-Quality Cleaning: Expert stain removal, careful handling, and premium fabric care to ensure your clothes last longer.

• Eco-Friendly: Rinse uses energy-efficient machines and eco-conscious cleaning methods to minimize environmental impact.

• Affordable: Transparent pricing with options for both occasional and subscription-based services to fit your budget.

• Stress-Free Experience: With real-time updates, easy tracking, and dedicated customer support, laundry is the least of your worries.

Pros

• Evening Pickup & Delivery
• Customizable Preferences
• Real-Time Tracking
• Eco-Friendly Options
• Professional Care
• Additional Services (Repairs, Donations)
• Subscription Savings
• Time-Saving

Cons

• Delivery fees for non-subscribers.
• Limited availability in some areas.
• Minimum order requirements.
• No in-person support.

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How to Start?

• Sign Up: Create an account on the Rinse website or app.

• Schedule Pickup: Choose a convenient time for pickup and add your address.

• Prepare Your Laundry: Pack your clothes in the provided Rinse bag or any bag you prefer.

• Customize Preferences: Select your detergent, fabric softener, and wash settings (if needed).

• Enjoy Clean Clothes: Rinse will pick up, clean, and deliver your laundry to your door, fresh and ready to wear!

Rinse Laundry Service Customer Reviews And Complaints

Rinse Laundry Service holds a 4.6/5 ⭐⭐⭐⭐⭐ rating from 5,000+ verified reviews, reflecting high customer satisfaction and trust in its reliable, hassle-free laundry solutions.

Rinse makes everything very easy. I don’t have to worry about my laundry getting done. I just throw everything in the bag, it gets washed and know the valets will do a good job.

– Jennifer K., Chicago ⭐⭐⭐⭐⭐

I love the Rinse Repeat if it fits, we will wash it concept. Rinse’s valets are also polite and helpful.

– Alice Y., San Francisco ⭐⭐⭐⭐⭐

I love how Rinse folds all the clothes and towels so perfectly. I’m especially impressed with how they fold my fitted sheets! My laundry always comes out smelling fresh and amazing, and I’ve never lost an item.

– Allison H., San Francisco ⭐⭐⭐⭐⭐

Common Complaints

⭐⭐⭐Eileen B. – San Francisco, CA

Exceptional Customer Service. I’ve had a few small issues, and the response was above and beyond what I expected. It’s impossible for any business to achieve perfection, but the way they deal with occasional glitches makes a huge difference.

⭐⭐⭐Amy – Chicago, IL

Quick, easy, & convenient! Always arrives within the scheduled window, even when I’ve scheduled with very little notice. Even separated my laundry from my child’s upon return, which made sorting and putting away easy!

How We Researched & Rated

• Verified Customer Reviews:⭐⭐⭐⭐Analyzed 5000+ real user reviews from Yelp, Google, and Trustpilot.

• Service Testing:⭐⭐⭐⭐⭐Reviewed documented user experiences across major service areas.

• Pricing & Policy Breakdown:⭐⭐⭐Compared subscription vs. per-use plans, fees, and service terms.

• Customer Support & Satisfaction:⭐⭐⭐⭐⭐Assessed how Rinse handles complaints, credits, and resolutions.

• Overall Rating Methodology:⭐⭐⭐⭐Scored on convenience, value, quality, feedback, and support.

Is it Rinse Laundry Service scam or legit?

Rinse Laundry Service is a legitimate company offering on-demand laundry and dry cleaning services across major U.S. cities.

It holds a 4.5/5 rating on Trustpilot, based on over 280 reviews, indicating general customer satisfaction .

However, some users have reported issues such as damaged clothing, billing disputes, and delayed deliveries.

For example, a complaint filed with the Better Business Bureau detailed missing laundry items valued at $1,375, with a partial reimbursement of $750 offered.

While Rinse is not a scam, potential customers should be aware of these concerns and consider them when deciding to use the service.

Pricing & Availability

Wash & Fold

• $2.99/lb (Pay-As-You-Go)
• $9.95 pickup & delivery fee + $5 service fee
• $1.64/lb with Rinse Repeat (fees waived)
• $30 minimum (waived for subscribers)

Dry Cleaning

• Shirts $5.95, Pants $13.95, Dresses $20.95+
• $5 service fee + $9.95 pickup fee (waived for subscribers)
• $30 minimum (waived if combined with other services)

Hang Dry

• Undergarments $0.50, Shirts/Activewear $2, Others $3
• $5 service fee + $9.95 pickup fee (waived for subscribers)
• $30 minimum (waived if combined with other services)

📍Availability

Rinse operates in several U.S. cities, including:

New York, San Francisco, Chicago, Los Angeles, Washington D.C., Boston, Seattle, Austin, Philadelphia, and San Diego.

✅ Click to Order Rinse Laundry Service At a Discounted Price!

Why Choose Rinse Laundry Service?

• Convenience: Pickup and delivery right to your door, saving you time and effort.

• Custom Care: Clothes washed separately, with options for detergents and preferences.

• Quality: Expert stain treatment, careful folding, and pressing for dry cleaning.

• Flexible Pricing: Pay-As-You-Go or subscription plans to fit your budget.

• Trusted: Rated 4.6/5 by over 5,000 customers for reliability and service.

• Extras: Sock pairing, button repair, and donation pickups included.

Conclusion

If you want to save time and avoid the stress of doing laundry, I highly recommend trying Rinse Laundry Service.

Their convenient pickup and delivery right to your door make laundry completely hassle-free. What sets Rinse apart is their attention to detail they wash your clothes separately, follow your specific detergent and care preferences, and even pair your socks.

Their dry cleaning service offers expert stain treatment and professional pressing, ensuring your garments look their best.

With flexible pricing options, including Pay-As-You-Go and affordable subscription plans, there’s a solution for every lifestyle and budget.

Plus, with a strong 4.6-star rating from thousands of satisfied customers, you can trust their reliability and quality.

Give Rinse a try and reclaim your time while enjoying fresh, perfectly cleaned clothes delivered to you.

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Frequently Asked Questions

Can I choose detergent preferences?

Yes, you can select options like hypoallergenic detergent or fabric softener.

How long does laundry take?

Standard turnaround is 3-4 days; next-day rush service is available for an extra fee or free with subscription.

Does Rinse do dry cleaning?

Yes, professional dry cleaning with pressing and hanging is available.

What happens if an item is damaged or lost?

Rinse has policies for damage and loss claims; contact customer service for resolution.

Can I request special care for delicate items?

Yes, Rinse offers hang dry service for delicates and activewear.

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